Frequently Asked Questions

How many coupons can I create?
You can create unlimited coupons with our Expert Package. Or, choose our Advanced Package and get up to 7 coupons a month, or our Basic Package, which offers up to 3 coupons a month.
How often can I change campaigns I create?
You can change your campaign as often as you like during its run. So, if you’re seeing that your coupon for free eggplant jelly isn’t having the impact you had hoped for, you can always change it to strawberry jelly.
Can I add my own logo on my coupon?
You sure can. Or add a picture of the product. Leaving the image blank displays your company’s name.
What tool/app do I use turn my Facebook fans into in-store customers?
To get the most out of your online presence, create some trackable Facebook coupons embedded right to your Facebook Page.
What tool/app do I use to turn my in-store customers into Facebook Fans?
Ah, I see you want to have the tail wag the dog and go from store to page. The best way to go from in-store to online is with our Convercial™ app. By giving in-store patrons an instant coupon when they like your Facebook Page, you’ll be sure to turn your customers into fans.
Can I stop a campaign anytime?
Absolutely. So, if your campaign’s been wildly successful and you want to push the brakes instead of losing revenue, you can. Anytime.
What's the difference between a Campaign End Date and an Expiration Date?
The Campaign End Date is when the coupon is no longer visible to the public. The Expiration Date is when the coupon itself expires.
Something went wrong with my campaign. Who do I contact to fix this?
Oh crap, looks like we spilled coffee on the servers again. If you ever experience any issues, don’t hesitate to contact our support team at support@coupsmart.com, or call us at (513) 374-6276 (M-F 9AM-7PM EST)
How do I make sure my coupons aren't being used over and over again?
Coupon fraud is real and costs businesses billions in lost revenue each year. But you’re using CoupSmart, so you needn’t worry. Aside from creating unique IDs for every coupon, we also offer CoupGear™, an in-store scanning device that instantly detects fraudulent CoupSmart coupons.
How does CoupSmart give me more fans?
Fact: The number one reason consumers ‘Like’ a business Facebook Page is to get coupons. What’s more, online coupons are redeemed at much higher rates than regular coupons. By offering customized deals you can create, change, and track at any time, you get full control to adjust your marketing as needed.